Complaints Handling Policy
We are committed to giving all our clients the best quality advice and service available and we would like to know if we are not achieving this.
If at any time you feel that we are not meeting your expectations, or if you wish to make any complaint concerning the work being carried out for you (which could also include a complaint about one of our bills), would you please let us know and give us the opportunity to resolve any issues you may have.
If you have a complaint please contact us with the details by writing to our client care partner, Mrs Mary Dack. Mrs Dack can be contacted at our Holbeach office or by email at firstname.lastname@example.org.
What will happen next?
Contact details for the Legal Ombudsman are as follows:
Telephone: 0300 555 0333 between 9am to 5pm.
Address: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ